We want you to be completely satisfied with your purchase. If you're not, you may return your item following the guidelines below.
30-Day Return Policy
We offer a 30-day return policy, allowing you 30 days after receiving your item to request a return.
Eligibility Criteria
To be eligible for a return, your item must meet the following criteria:
- In the same condition as received.
- Unworn or unused.
- With tags attached.
- In its original packaging.
- Include the receipt or proof of purchase.
Starting a Return
To initiate a return, contact us at support@Clutchicart.com . Please send returns to:
6290 Terrace View Ln, Auburn Washington 98092, United States
If your return is accepted, we will issue a return shipping label along with instructions on where to send your package. Returns without prior authorization will not be accepted.
For any return-related inquiries, feel free to contact us at support@Clutchicart.com.
Restocking Fees:
We do not charge a restocking fee.
Damages and Issues
Please inspect your order upon receipt. If any item is defective, damaged, or incorrect, contact us immediately. We will evaluate the issue and take appropriate action to resolve it.
Non-Returnable Items
Certain items cannot be returned, including:
- Custom products (e.g., special orders, personalized items).
- Damage Handbags
Contact us with concerns about specific handbags. Unfortunately, we cannot accept returns for sale items or gift cards.
Country-Specific Return Policy
We understand that return and refund policies may differ based on your location. Please refer to the specific return policy for your country below:
United States (US):
For customers in the United States, we offer a 30-day return policy. You have 30 days from the date of receipt to request a return. To initiate the process, customers must provide a clear justification for the return, which assists us in enhancing our service and ensuring efficient handling.
The returned item must comply with our standard return policy requirements, including being in its original condition, unused, and with tags attached.
ReturnPolicyCountry: US
European Union (EU):
For shipments to the European Union, a 14-day cooling-off period applies. You may cancel or return your order within 14 days without providing a justification, provided the item complies with our standard return policy—including being in its original condition, unused, and with tags attached.
ReturnPolicyCountry: EU
Other Countries:
If you are purchasing from other regions, the return policy may differ. Please contact us at support@Clutchicart.com for more details on returns and exchanges in your region.
Exchanges
To expedite the process, please return the item and place a separate purchase for the desired product once the return is accepted.
European Union 14-Day Cooling Off Period
For shipments to the European Union, you are entitled to a 14-day cooling-off period. You may cancel or return your order within 14 days without providing a justification, provided the item meets the conditions outlined in our standard return policy, including being in its original condition, unused, and with tags attached.
Refunds
Once we receive and inspect your return, we will notify you of the refund status. If the return is approved, a refund will be issued to your original payment method within 10 business days. Please note that banks or credit card companies may require additional time to process the refund.
If more than 10 business days have passed since the return was approved, contact us at support@Clutchicart.com.
This return policy is effective as of the last update date.
FOR MORE INFORMATION
Trade name: Clutchicart
Phone number: +1 (816) 208-7215
Support : 24/7
Business Hours : 9:00 AM to 4:00 PM (Monday to Friday)
Business Mail: support@Clutchicart.com
Physical address: 6290 Terrace View Ln, Auburn Washington 98092, United States