1. TRANSIT, HANDLING & ORDER CUT OFF TIME
Order Processing:
Orders placed on Clutchicart are generally processed within 1–2 business days (Monday through Friday). However, processing times may vary depending on product availability and order volume.
Order Cut Off Time:
To ensure timely processing, orders must be placed between 04:00 PM (GMT -05:00 Eastern Time) to be included in the day’s processing batch.
Transit Time:
Standard transit time is 7–9 business days (Monday to Friday).
Please be aware that during peak seasons or promotional periods, order processing may experience slight delays. Once your order is processed, our team ensures it is carefully packed and prepared for shipment. We work with trusted shipping partners to ensure your product is delivered safely to your doorstep. If any delay occurs, we will notify you promptly.
Handling and Packaging:
Clutchicart takes great care in handling and packaging orders to ensure products arrive in excellent condition. All orders are processed within 1–2 business days (Monday to Friday).
Total Delivery Time
Our orders are processed and shipped as quickly as possible. Delivery time may vary based on the destination and carrier.
Estimated delivery timeframe: 8 to 11 business days for most locations.
Please note that these are estimated timelines and can vary due to factors such as carrier delays, customs processing, or high-volume periods.
2. TRACKING
Order Tracking:
Once an order is shipped, customers will receive a shipping confirmation email containing tracking information. This enables real-time monitoring of the package status and location. Customers may also check the status of their order through the Track Your Order page.
Tracking Information Availability
Tracking information may take up to 24 - 48 hours to become available after the order has been shipped.
3. CANCELLATION
Cancellation Window:
Customers have a limited time window to cancel an order after it has been placed. Once the order moves to the dispatching stage, cancellations may not be possible.
Cancellation Process:
To cancel an order, customers are advised to contact our customer support team at support@Clutchicart.com promptly. We will make every effort to accommodate cancellation requests within the specified window.
Refund for Canceled Orders:
Canceled orders within the allowable time frame will be eligible for a refund according to our Clutchicart| Refund Policy
4. INCORRECT ADDRESS
Address Verification:
Customers are responsible for providing accurate shipping information during the checkout process. Clutchicart is not liable for orders delivered to an incorrect address supplied by the customer.
Address Correction:
If an incorrect address is identified before the order is shipped, customers should contact our customer support team promptly to request an address correction. Additional charges may apply.
Undeliverable Packages:
If a package is returned as undeliverable due to an incorrect address, customers may be responsible for reshipping fees or other associated costs.
By engaging in transactions on Clutchicart, customers agree to comply with the shipping terms and conditions outlined above.
FOR MORE INFORMATION
Trade name: Clutchicart
Phone number: +1 (816) 208-7215
Support : 24/7
Business Hours : 9:00 AM to 4:00 PM (Monday to Friday)
Business Mail: support@Clutchicart.com
Physical address: 6290 Terrace View Ln, Auburn Washington 98092, United States